Many shoppers entering the Cypress Park Home Depot experience a “there-but-for-the-grace-of-God” moment when walking past the line of impatient-looking customers waiting to return malfunctioning cordless drills or PVC pipes that didn’t fit. At least one Home Depot customer, however, was able to avoid this dreaded ritual, according to The Consumerist. A man named Dan who got stuck with what he said was a defective LG brand dishwasher purchased at the Cypress Park store fired off an email one night to the CEO of Home Depot explaining his plight:
“Right now, we’re pretty much back to washing dishes by hand, since the dishwasher has turned out to be such a disaster in so many ways. I’ve never written a complaint letter to a CEO, so I’m not sure exactly what to ask for, but what I’d really like is for Home Depot to take the product back, used as it is, so we can exchange it for a better (non-LG) model. I am open to other solutions, but both my wife and I feel that we’ve been through the wringer on this already.”
The next morning, Dan got a call from a Home Depot employee tell him that he could get another dishwasher free of charge. Click here to read Dan’s letter.
Photo by D’Arcy Norman/Flickr